Your UniKey Account

ICT provides many online services to staff members. The account you use to access these centralized services is called your UniKey account. Some examples of systems which require UniKey authentication include MyHROnline, WebCT, Central and Exchange email, and many others.

Your UniKey account also gives you access to a large number of optional services such as personal web hosting, dialup modem access and virtual private networking. Most of these services have costs associated with them and you can find out more about them in our Services section.

UniKey accounts are created automatically for full and part time staff members and are generally received within a week of your first pay. Casual staff members are required to get their supervisor to fill out the online request form.

By default, UniKey logins consist of either your first initial followed by the first 3 letters of your surname and 4 random numbers (e.g. abel4192), or your first inital followed by your surname (e.g. jsmith).

UniKey Email

All UniKey accounts automatically have a central email account created for them. These email accounts all have the same address format of UniKey@usyd.edu.au. These accounts can also have additional aliases. Aliases are alternate email addresses which send to the same account. You can check all the aliases on your UniKey account here.

Changing UniKey account login names

Changes to UniKey login names are often technically difficult and result in the temporary loss of multiple UniKey services. In many cases it is necessary for a technical officer to attend on site in order to regain lost functions. As such, while it is possible to change this login name, it is inadvisable to do so. There are several alternatives to changing the UniKey login name, including changing the display name, and adding additional email aliases. If you feel you need to have your UniKey login changed, please contact the Helpdesk to discuss your reasons and the implications.

Lost Passwords

If you have lost your UniKey or Faculty password, you can have your password reset over the phone by contacting the Helpdesk. You will be asked for your staff ID, your date of birth and your department. This is to confirm your identity.

If your account details are not complete or are incorrect then you will not be able to have your password reset over the phone. To add or correct your details you will need to contact your HR relationship manager. Instead of resetting it over the phone, the Helpdesk can post a new password out to your registered address.

If you do not want to have your password posted out then you can visit an Access Lab (bring some photo ID) where they will reset your password for you on the spot.

Local Faculty/School Account

You may also have a Faculty account and password that is used to access your local resources or applications. This password may not be automatically kept the same as your Unikey password. You may choose to manually change your desktop password to be the same as your Unikey one.