Client Support Services Charges
Helpdesk
| Service |
cost (GST exclusive) |
|---|---|
|
Helpdesk Phone service for ICT services |
FREE |
|
Helpdesk Phone service for Department etc services |
Negotiable. Portion of Helpdesk Officer salary attributed to calls from Department |
Desktop SLA Services
| Service | cost (GST exclusive) |
|---|---|
|
Desktop Maintenance |
$600 per year per workstation, unlimited calls |
| Premium Desktop Maintenance | $800 per year per workstation, unlimited calls |
|
Additional Support (set ups, upgrades, new work etc) |
$55 per hour, minimum of 1/2 hour |
|
Network Printer set up, software maintenance |
$100 per year per printer |
|
Emergency work outside business hours |
$105 per hour per support staff member |
|
Scheduled work outside business hours |
$95 per hour per support staff member |
Server SLA Services
| Service | cost (GST exclusive) |
|---|---|
|
Server Administration and Maintenance |
$6,500 per year per server |
|
Administration of department specific server application |
Price on application |
|
Additional Support (set ups, upgrades, new work etc) |
$55 per hour, minimum of 1/2 hour |
|
Emergency work outside business hours |
$105 per hour per support staff member |
|
Scheduled work outside business hours |
$95 per hour per support staff member |
Services for Non-Contract Customers
| Service | cost (GST exclusive) |
|---|---|
|
Desktop Technical support |
$98 per hour, minimum of 1/2 hour |
|
Emergency work outside business hours |
$130 per hour per person |
|
Scheduled work outside business hours |
$115 per hour per person |
|
On Call etc work outside business hours |
Price on application |