Mobile Phones

To help people ordering new mobile phones and services, there are electronic forms available for most mobile requests. In order to access these forms, you will need a UniKey account. If you do not have a UniKey account, or have trouble accessing these forms, please contact the ICT Helpdesk.

The first step in ordering new mobile services is indicating whether you require a new mobile handset:

• For information on mobile handsets and how to order them, please see the following page:
  New Mobile Handsets
• If you already have an existing handset and do not need to order a new one, please follow this link to order new mobile numbers, or transfers of existing numbers:
  Other Mobile Services

Mobile Serial Numbers

By pressing *#06# on your keypad a 15 digit number will appear on your screen. This number should be recorded and kept in a safe place. If your mobile phone is stolen this number can be registered with the police for possible tracking.

Police will provide your carrier with the serial number and the carrier will then inform the police as to it usage and possible location. It is then the responsibility of the police to follow through with the investigation to try and recover your mobile (stolen handsets only).

Note:

• Your service provider will not render the mobile phone inoperable when provided with the handset serial number.
  
• If your mobile is lost or stolen, you should contact your service provider and cancel your mobile number immediately.
  

Nokia are currently going through a recall process for some model of Nokia Phone batteries. For more information, please visit News for more information.