Support - Guides and FAQs

Current Issues

Top Support Questions

1. How do I retrieve my password for: Unikey (including MCS), Citrix
2. How do I setup my email?
3. I want to connect to the Internet through the University dial up service, what should I do?
4. I get huge amounts of spam mail, are there any tools available to me to help?
5. I can't browse the Internet, what do I need to setup to be able to browse from the University network?

Helpdesk Remote Desktop Pilot

A pilot team within the ICT Helpdesk is trialling the use of remote desktop control software to resolve first level computer issues. Customers may be invited to participate if their requests meet with the trial's selection criteria. Participation is entirely voluntary.

Remote control preparation script for Windows XP

Contact the Helpdesk

The ICT Helpdesk can be contacted for over the phone or email support. For contact details, locations, and opening hours, please visit our Contacts Page.