Common Email Problems

• How do I check my University email?
• I keep getting email from the University saying that I'm over my mail quota
• I try to delete email from my UniKey Webmail but it doesn't delete.
• How do I set my University email to forward to my normal email address (e.g. @yahoo)

You can check your UniKey email using our webmail client from anywhere with an internet connection and the ability to surf to our website.

Alternately you can configure an email client to check your email on a machine that you use regularly.

If our system has reported that you have exceeded your mail quota, this means that the volume of mail stored in your mail folders is larger than your mail folder quota. The mail folder quota is 2MB by default. This quota only affects mail stored in folders, including the Trash folder. It ignores the emails stored in your Inbox.

You can check how close you are to your quota by clicking on the "Get Disk Quota Information" link, immediately below the mail toolbar in the University's webmail.

One way of dealing with being over your mail quota is to delete some of the emails from your folders. The "over email quota" emails that you have been receiving explain which folders contain the most email.

Alternately, you can increase your mail quota to accomodate all the emails in your folders. Increases to mail quota are charged according to the costs outlined here.

A PDF Guide can also be found here

The most likely cause of being unable to delete messages is being over the mail folder quota.

If you are either already over your quota, or moving an email into a folder which would put you over your quota, the mail system will not allow you to move messages into any folders, including the "Trash" folder. Please follow the instructions below for deleting message.

To delete specific email messages from your account:

• Log into the mail server at https://www-mail.usyd.edu.au
• Click on the "Options" icon on the toolbar.
• In the central column choose the option "Deleting and Moving Messages".
• Untick "When deleting messages, move them to your Trash folder instead of marking them as deleted".
• Click "Save Options".
• Click the drop down menu beside the "Open Folder" icon at the top right of the webpage and choose the folder you wish to delete messages from. You will be presented with the list of messages in that folder.
• Select the messages you wish to delete by individually ticking the checkboxes on their left. You can also make multiple selections using the "Select" drop-down menu at the top of the list.
• Click "Delete" at the top left of the list of messages. The selected messages will now appear in grey with a line through them.
• Click "Purge Deleted" on the top right of the list of messages and the selected messages will be permanently removed.
• If you wish to delete more messages, repeat the above steps as necessary.
• To reset your account to move messages to trash, rather than marking them deleted, click the "Options" icon.
• In the central column choose the option "Deleting and Moving Messages."
• Tick "When deleting messages, move them to your Trash folder instead of marking them as deleted."
• Click "Save Options."

To delete an entire folder

• Log into the mail server at: https://www-mail.usyd.edu.au
• Click on the "Folders" icon on the toolbar
• Tick the checkboxes of the folders you want to delete
• Click on the "Choose Action:" drop-down menu.
• Select "Delete Folder(s)."
• If the folder still appears on the Folders screen, delete all the emails from inside it (using the above procedure), then repeat this procedure.

• Log into the mail server at: https://www-mail.usyd.edu.au
• Follow the steps above (To delete specific email messages from your account) to ensure you are below your mail quota
• Click on the “Options” icon Options
• In the central column “Mail Management” choose the option Deleting and Moving Messages
• At the bottom of the page is a pop-up box Create a new trash folder
• Click this and choose a folder from the list that appears. If you don't get a dialog-box appearing saying "Script prompt: Enter the name for your new trash folder" then click the pop-up menu again, and pick Create a new trash folder
• When the prompt appears, type in a name for a Trash folder, such as Trash
• Click Save Options

The Mail Forwarding and Vacation facility allows users to set their UniKey email to be forwarded to an external (or alternate internal) email address.