Common Internet Problems

• I'm connected to the internet but I can't seem to browse sites outside the University
• I'm using the Uni Network but I can't connect with one of my programs that need the Internet (e.g. MSN, FTP program, ICQ).

I'm connected to the internet but I can't seem to browse sites outside the University.

This problem generally occurs when your browser hasn't been setup to use the web browsing proxy servers that the University uses. Follow our instuctions (available here) to setup your computer to browse the internet.

I'm using the Uni Network but I can't connect with one of my Internet programs.

Users connecting from inside the University network may find that they are unable to use any programs other than web browsers to access external servers. This causes problems with people trying to use programs such as MSN, ICQ, and FTP programs. A solution is to use the VPN software, which provides users with a secure tunnel in which to run programs of this nature.